• Lodging Assistant

    Posted: 09/27/2021

    Sunday River is looking for a Lodging Assistant to join our team. This position will help serve the property owners of the Jordan and Grand Summit Hotels and enhance the value of ownership with clear communication, exceptional service, and detailed management of the rental program. This is a fun and challenging position for someone with excellent attention to detail and who thrives on delivering exceptional guest service.

    Responsibilities:

    • Assist with maintaining an organized set of records and internal database of owners and their properties
    • Answer owner questions and inquiries via email, phone and in person
    • Work with Owner Services Manager to resolve any issues or owner problems
    • Communicate frequently with the Owner Services Manager and hotel front desks about owner requests, complaints and feedback
    • Maintain owner rental calendars, and follow up with owners for accuracy of schedule
    • Work with Owner Services Manager to process all time share exchanges (outgoing and incoming)
    • Answer and manage all owner reservation requests for both Space A and owned weeks based on current occupancy and market conditions

    Qualifications:

    • Positive, professional attitude
    • Possess strong and effective written and verbal communication skills
    • Critical, strategic & innovative thinking
    • Must be organized, detail oriented, and possess problem solving skills
    • Ability to juggle multiple projects with superb accuracy
    • Exceptional guest service skills, over the phone, email and in person
    • Must work well in a team setting
    • Must be proficient in MS Office
    • Familiarity with Sunday River Resort and community preferred