• Ticket & Pass Sales Agent

    Posted: 08/20/2021

    Sunday River's Ticket & Pass Agent is responsible for delivering outstanding guest service while facilitating the sale of Lift Tickets, Season Passes, Seasonal Programs and fulfilling pre-purchased sales orders. This position requires a full knowledge of our products and services and is responsible for collecting guest information.  The Agent also resolves guests product/ticket issues, facilitates snow vouchers and works directly with management and other agents by responding to guests’ inquiries with quality information about the resort.  As a Ticket & Pass agent, you will receive a high level of guest interaction and will be the face of Sunday River.  We are looking for guest service individuals who are positive, outgoing, operate with a high level of proficiency, have a passion for the outdoors, are well disciplined and take pride in their work.  Ticket & Pass Agents work indoors approximately 90% of the time and outdoors approximately 10% of the time.

    Responsibilities:

    • Provide friendly and courteous service to all guests and Team Members
    • Work indoors and outdoors in a winter environment
    • Accurately and efficiently process lift access products while capturing guest data, season passes, and other resort products
    • Learn, understand and effectively communicate multiple product types to guests
    • Adapt to changing pricing and product offerings
    • Make suitable recommendations on products to meet the guest’s needs and the business objectives
    • Process high volumes of customer interactions while delivering exceptional guest service; internal & external
    • Create a fun & professional work experience while communicating in a courteous and respectful manner
    • Perform daily sales and closing and be held responsible for the end of day point of sale audit
    • Work on a computer with a high degree of accuracy and efficiency
    • Follow company/department policies & procedures
    • Participate in resort & departmental trainings
    • Cross-train and work in all locations
    • Data entry to collect accurate guest data on all transactions
    • Maintain a clean and efficient work area and report any areas of concern
    • Perform other duties as needed

    Qualifications:

    High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.